Pricing
Our pricing model is simple and there’s a package for organizations of all sizes. We pride ourselves on being transparent about our pricing, and we’ll never lock you into a contract or hit you with hidden fees. We understand that a database is an investment, so we’ll work with you to create a plan that’s right for your organization.
- System users
- Online forms
- Live group training
- Ticket support
- Features
- Pricing
- API
- Live chat support
- Visual phone support
-
Essentials$50 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- Fundraising or Membership CRM
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
POPULARImpact$110 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
Empower$200 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat included
- Visual phone support included
Options to fit your needs:
All packages come with email & letter communications, full reporting functionality, volunteer projects & hour tracking, and an optional constituent login portal for your contacts to view and update their information and view their transaction history — including donations, memberships, events, and registrations.
Small to Medium Nonprofits
Essentials
Streamlined features. Up to 15,000 records.
Best for you if:
– You need basic donation, membership, or events management features
Medium to Large Nonprofits
Impact
Full features. Unlimited records.
Best for you if:
– You need advanced features like peer-to-peer fundraising, custom webforms, and QuickBooks
Large & Enterprise
Empower
Premium support & services. Unlimited records.
Best for you if:
– You want premium training and support
– You need DonorSearch for major gifts
- System users
- Online forms
- Live group training
- Ticket support
- Features
- Pricing
- API
- Live chat support
- Visual phone support
-
Essentials$50 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- Fundraising or Membership CRM
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
POPULARImpact$110 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
Empower$200 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat included
- Visual phone support included
What’s Included:
| Essentials Package | Impact Package | Empower Package | |
| Fundraising & Association Management | Choose one | Both | Both |
| Donation & Membership Tracking | Choose one | Both | Both |
| Track Individuals / Households / Organizations / Organizations and Relationships | |||
| Event Management | |||
| Incoming Grant Management | |||
| Letter & Material Tracking | |||
| Credit Card & Check Processing | |||
| Email Marketing & Follow-up | |||
| Easy Reports & Powerful Querying | |||
| Track Activities & Notes | |||
| Four Online Web Form Options | |||
| Donor & Member Login Portal | |||
| Volunteer Management | |||
| Import & Export Capabilities | |||
| Document Storage & Management | |||
| Track Multiple Campaigns & Funds | |||
| API - Application Programming Interface | |||
| Peer to Peer Fundraising | |||
| Online Store | |||
| QuickBooks Integration | |||
| Survey Builder | |||
| Document Center | |||
| Live Chat Support | |||
| Visual Phone Support | |||
| DonorSearch Integration Included |
Download the full pricing worksheet.
Fill out the form to see our full pricing. We’ll send you a pricing worksheet that will show you the perfect solution for your organization.
Monthly Fees
Essentials Package | Impact Package | Empower Package | |
Up to 1,000 records | $50 | $110 | $200 |
Up to 5,000 records | $150 | $210 | $300 |
Up to 15,000 records | $250 | $310 | $400 |
Up to 25,000 records | $410 | $500 | |
Up to 50,000 records | Call | Call | |
Up to 100,000 records | Call | Call | |
Up to 250,000 records | Call | Call | |
Unlimited | Call | Call |
Note: The monthly email limit for NeonCRM accounts is 8x your account’s record limit. Ask your Nonprofit Sales Consultant or Account Manager for details.
Support options
Like all robust software systems, Neon can be incredibly powerful — if you know how to use it. Our support team is here to help you succeed with step-by-step system guides, personalized troubleshooting and on-demand chat and phone support. Like the rest of our staff, our support team comes from a nonprofit background and they understand your goals with Neon.
“The support team is my lifeline. Every single person I’ve encountered has been patient, helpful and knowledgeable. The support service really sets Neon above the rest.” — Gay, Positively Living
Includes access to our Neon Support Team, extensive how-to guides and access to live monthly training sessions. Our support team is available for personalized help during business hours.
Talk to a support specialist on demand — right inside of our Neon Support Center! Subscribers receive 2 hours per month, available during business hours.
Perfect for the client who needs a little extra help on a regular basis. Two personalized 30-minute sessions per month, scheduled within 24 hours of request.
- Data import
- Data analysis session
- Configuration session
- Training and consulting
- NCOA National Change of Address (NCOALink) is a secure dataset of approximately 160 million permanent change-of-address (COA) records consisting of the names and addresses of individuals, families and businesses who have filed a change-of-address with the USPS. It is maintained by the United States Postal Service and access to it is licensed to service providers and made available to mailers update
-
Self-ImportFREE
- Self-import data
- Data analysis session not included
- Configuration session not included
- Training and consulting not included
- NCOA update not included
-
Starter$600
- Import assistance included
- Data analysis session included
- 2 hour configuration session
- Training and consulting not included
- NCOA update not included
-
RECOMMENDEDGrowing$900
- Import assistance included
- Data analysis session included
- 2 hour configuration session
- 2 hours of training and consulting
- NCOA update not included
-
Advanced$1,500
- Import assistance included
- Data analysis session included
- 2 hour configuration session
- 4 hours training and consulting
- NCOA update included
Data and configuration
For your organization, data isn’t just data — it’s people. Your data represents your supporters, and understanding how to use it effectively will allow you to effectively engage those supporters and further your mission. We find our most successful Neon organizations take advantage of Professional Services to create road maps for how to use their database, provide staff training, and manage their data moving forward.
“The best thing by far about this company and program is the customer service. Each and every representative has gone out of their way to make sure my experience…implementing our donor management program was as painless and easy as possible.” — Laurie, Happy Trails Farm Animal Sanctuary
We also offer custom packages and on-site training sessions. Talk to your nonprofit sales consultant for more information.
Website Integration
Branded donation forms receive 7x larger gifts than generic forms. Neon offers four different options for online forms — all with customizable branding — so you can make your mission shine.
“Integration with our website has been seamless.” — Susan, Alzheimer’s San Diego
“In my opinion, there is no other product on the market that was written to create online forms. Most other systems looked at the back end and then have added front-end capabilities.” — John, Consultant
Logo Forms
Our default form features your organization’s logo and can be set up in minutes.
Free With NeonCRM
Inspire Website & Forms
Get a website designed just for nonprofits, with a form that matches your website.
$90/month
Hero Forms
This customizable form and hero image are designed to make your mission shine.
Free With NeonCRM
Navigation Forms
Your forms will look like an exact copy of your website — including site navigation.
$300 One-Time Fee
