Pricing
Our pricing model is simple and there’s a package for organizations of all sizes. We pride ourselves on being transparent about our pricing, so you’ll never get hit with hidden fees. We understand that a database is an investment. That’s why we’ll work with you to create a plan that’s right for your organization.
Photo: #WOCinTech Chat
- System users
- Online forms
- Live group training
- Ticket support
- Features
- Pricing
- API
- Live chat support
- Visual phone support
-
Essentials$50 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- Fundraising or Membership CRM
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
POPULARImpact$110 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
Empower$200 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat included
- Visual phone support included
Options to fit your needs:
All packages come with email & letter communications, full reporting functionality, volunteer projects & hour tracking, and an optional constituent login portal for your contacts to view and update their information and view their transaction history — including donations, memberships, events, and registrations.
Small to Medium Nonprofits
ESSENTIALS
Streamlined features to maximize your impact.
Best for you if:
You need basic donation, membership, or events management features
Medium to Large Nonprofits
IMPACT
Full features to support your organization’s growth.
Best for you if:
You need advanced features like peer-to-peer fundraising, custom survey builders, and QuickBooks
Large to Enterprise
EMPOWER
Premium support & services. On-demand training.
Best for you if:
You want premium training and support
You need DonorSearch for major gifts
Monthly Fees
Essentials
Starting at
$50
per month
Small Organizations,
Basic Needs
Includes…
- Unlimited Events
- Email Marketing
- Automated Receipting
- Easy Reporting
- Constituent Login Portal
- Volunteer Management
Payment Processing with NeonPay
- 2.9% nonprofit rate + $.30 per transaction
- +1% for AMEX
Impact
Starting at
$110
per month
Growing Organizations,
Growing Needs
Everything in Essentials PLUS…
- Fundraising AND Membership
- Peer-to-Peer Fundraising
- Online Store
- Quickbooks Integration
- Custom Survey Builder
- Document Center
Payment Processing with NeonPay
- 2.9% nonprofit rate + $.30 per transaction
- +1% for AMEX
Empower
Starting at
$200
per month
Established Organizations,
Premium Needs
Everything in Impact PLUS…
- Wealth Screening
- Online Chat & Phone Support
- On-demand Training
- 30 Day Import Review
Payment Processing with NeonPay
- 2.9% nonprofit rate + $.30 per transaction
- +1% for AMEX
All Systems Include
Unlimited Users • Unlimited Forms • Unlimited Custom Fields • Unlimited Ticket Support • Dashboards & KPIs • Volunteer Management • Open API • Google Analytics • Mobile-Responsive Forms • Neon One Software Partner Integrations • Developer Tools • Data Import Manager
- System users
- Online forms
- Live group training
- Ticket support
- Features
- Pricing
- API
- Live chat support
- Visual phone support
-
Essentials$50 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- Fundraising or Membership CRM
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
POPULARImpact$110 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat not included
- Visual phone support not included
-
Empower$200 /mo
- Unlimited system users
- Unlimited online forms
- Live group training
- Unlimited ticket support
- All features
- Based on # constituent records
- Open API access
- Live chat included
- Visual phone support included
What’s Included
| Essentials Package | Impact Package | Empower Package | |
| Fundraising/Donor Management OR Membership/Association Management | Choose one | Both | Both |
| Track Individuals / Households / Organizations / Organizations and Relationships | Yes | Yes | Yes |
| Event Management | Yes | Yes | Yes |
| Incoming Grant Management | Yes | Yes | Yes |
| Letter & Material Tracking | Yes | Yes | Yes |
| Credit Card & Check Processing | Yes | Yes | Yes |
| Email Marketing & Follow-up | Yes | Yes | Yes |
| Easy Reports & Powerful Querying | Yes | Yes | Yes |
| Track Activities & Notes | Yes | Yes | Yes |
| Unlimited Online Web Forms | Yes | Yes | Yes |
| Donor & Member Login Portal | Yes | Yes | Yes |
| Volunteer Management | Yes | Yes | Yes |
| Import & Export Capabilities | Yes | Yes | Yes |
| Track Multiple Campaigns & Funds | Yes | Yes | Yes |
| API - Application Programming Interface | No | Yes | Yes |
| Peer-to-Peer Fundraising | No | Yes | Yes |
| Online Store | No | Yes | Yes |
| QuickBooks Integration | No | Yes | Yes |
| Survey Builder | No | Yes | Yes |
| Document Storage & Management | No | Yes | Yes |
| Free, Unlimited Ticket Support | Yes | Yes | Yes |
| Live Chat/Phone Support | No | No | Yes |
| On-Demand Training | No | No | Yes |
| DonorSearch Integration Included | No | No | Yes |
Support options
Like all robust software systems, Neon can be incredibly powerful — if you know how to use it. Our support team is here to help you succeed with step-by-step system guides, personalized troubleshooting and on-demand chat and phone support. Like the rest of our staff, our support team comes from a nonprofit background and they understand your goals with Neon.
“The support team is my lifeline. Every single person I’ve encountered has been patient, helpful and knowledgeable. The support service really sets Neon above the rest.” — Gay, Positively Living
Includes access to our Neon Support Team, extensive how-to guides and access to live monthly training sessions. Our support team is available for personalized help during business hours.
Talk to a specialist on demand for help with pressing technical support issues — right inside of our Neon Support Center or via phone! Available during business hours.
Want to get the most out of NeonCRM? Perfect for the client who wants to keep building skills over time. Two personalized 30-minute sessions per month, scheduled within 24 hours of request.
Data and configuration
Data Services
Your data is the lifeblood of your organization. Our team is here to assist you to determine your best options that fit within your budget. For organizations with minimal to no data, the fees below are not required. Please talk to your Nonprofit Sales Consultant for more information.
Assisted Self-Import
Starting at
$600
One-Time Fee
Very small and simple data amounts.
Assistance included.
Services Included:
- Data Analysis with a Data Expert
- System Configuration Consultation
- NeonCRM Support Center Guides
- Some data limitations for import
Professional Import
Starting at
$600 + Import Fee
One-Time Fee
Data with +1,000 records, transactions,
relationships etc.
Services Included:
- Free Data Estimate (pre-contract)
- Data Analysis Session
- Data Import by our Data Experts
- 30 Day Import Review
- Secondary Data Import (if needed)
- Needs Analysis Session
- System Configuration Session
- No data import limitations*
*When importing from tabular data.
Training & Consultation Packages
Your consulting time never expires – it’s there when you need it. Additional hours can be purchased at a rate of $150/hour.
- Consulting Time
- Great if any of the following describes your organization
-
Starter$600
- 4 Hours
- Need training on 2-3 modules for their specific needs
- Have 2-3 users
- Experienced database users
-
RECOMMENDEDGrowing$900
- 6 hours
- Need training on more than 3 modules for their specific needs
- More than 3 users or multiple teams
- Purchased customization
- Some database experience
-
Advanced$1500
- 10 Hours
- Need detailed system training
- Have multiple teams of users
- Purchased customization
- Database experience varies greatly
“The best thing by far about this company and program is the customer service. Each and every representative has gone out of their way to make sure my experience…implementing our donor management program was as painless and easy as possible.” — Laurie, Happy Trails Farm Animal Sanctuary
Website Integration
Branded donation forms receive 7x larger gifts than generic forms. Neon offers four different options for online forms — all with customizable branding — so you can make your mission shine.
“Integration with our website has been seamless.” — Susan, Alzheimer’s San Diego
“In my opinion, there is no other product on the market that was written to create online forms. Most other systems looked at the back end and then have added front-end capabilities.” — John, Consultant
Logo Forms
Our default form features your organization’s logo and can be set up in minutes.
Free With NeonCRM
Inspire Website & Forms
Get a website designed just for nonprofits, with a form that matches your website.
$90/month
Hero Forms
This customizable form and hero image are designed to make your mission shine.
Free With NeonCRM
Navigation Forms
Your forms will look like an exact copy of your website — including site navigation.
$300 One-Time Fee
Flexible pricing for nonprofits of every size and mission.
