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Pricing

Our pricing model is simple and there’s a package for organizations of all sizes. We pride ourselves on being transparent about our pricing, and we’ll never lock you into a contract or hit you with hidden fees. We understand that a database is an investment, so we’ll work with you to create a plan that’s right for your organization.

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  • System users
  • Online forms
  • Live group training
  • Ticket support
  • Features
  • Pricing
  • API
  • Live chat support
  • Visual phone support
  • Essentials
    $50 /mo
    • Unlimited system users
    • Unlimited online forms
    • Live group training
    • Unlimited ticket support
    • Fundraising or Membership CRM
    • Based on # constituent records
    • Open API access
    • Live chat not included
    •  Visual phone support not included
  • Empower
    $200 /mo
    • Unlimited system users
    • Unlimited online forms
    •  Live group training
    • Unlimited ticket support
    • All features
    • Based on # constituent records
    • Open API access
    • Live chat included
    •  Visual phone support included

Options to fit your needs:

All packages come with email & letter communications, full reporting functionality, volunteer projects & hour tracking, and an optional constituent login portal for your contacts to view and update their information and view their transaction history — including donations, memberships, events, and registrations.

Small to Medium Nonprofits

ESSENTIALS

Streamlined features. Up to 15,000 records.

Best for you if:
You need basic donation, membership, or events management features

Medium to Large Nonprofits

IMPACT

Full features. Unlimited records.

Best for you if:
You need advanced features like peer-to-peer fundraising, custom webforms, and QuickBooks

Large to Enterprise

EMPOWER

Premium support & services. Unlimited records.

Best for you if:
You want premium training and support
You need DonorSearch for major gifts

Monthly Fees

Essentials

Starting at

$50

per month


Small Organizations,
Basic Needs

Includes…

  • Unlimited Events
  • Email Marketing
  • Automated Receipting
  • Easy Reporting
  • Constituent Login Portal
  • Volunteer Management

Neon Payment Processing

  • No Monthly Fee
  • 2.6% + 30¢ per transaction

Impact

Starting at

$110

per month


Growing Organizations,
Growing Needs

Everything in Essentials PLUS…

  • Fundraising AND Membership
  • Peer-to-Peer Fundraising
  • Online Store
  • Quickbooks Integration
  • Custom Survey Builder
  • Document Center

Neon Payment Processing

  • No Monthly Fee
  • 2.6% + 30¢ per transaction

Empower

Starting at

$200

per month


Established Organizations,
Premium Needs

Everything in Impact PLUS…

  • Wealth Screening
  • Online Chat & Phone Support
  • On-demand Training
  • 30 Day Import Review

Neon Payment Processing

  • No Monthly Fee
  • 2.6% + 30¢ per transaction

All Systems Include
Unlimited Users • Unlimited Forms • Unlimited Custom Fields • Unlimited Ticket Support • Dashboards & KPIs • Volunteer Management • Open API • Google Analytics • Mobile-Responsive Forms • Neon One Software Partner Integrations • Developer Tools • Data Import Manager

Get the Pricing Guide.

Fill out the form on this page and we’ll send you a pricing guide that will help you find the perfect solution for your organization.

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  • System users
  • Online forms
  • Live group training
  • Ticket support
  • Features
  • Pricing
  • API
  • Live chat support
  • Visual phone support
  • Essentials
    $50 /mo
    • Unlimited system users
    • Unlimited online forms
    • Live group training
    • Unlimited ticket support
    • Fundraising or Membership CRM
    • Based on # constituent records
    • Open API access
    • Live chat not included
    •  Visual phone support not included
  • Empower
    $200 /mo
    • Unlimited system users
    • Unlimited online forms
    •  Live group training
    • Unlimited ticket support
    • All features
    • Based on # constituent records
    • Open API access
    • Live chat included
    •  Visual phone support included

What’s Included

Essentials PackageImpact PackageEmpower Package
Fundraising/Donor Management OR Membership/Association ManagementChoose oneBothBoth
Track Individuals / Households / Organizations / Organizations and RelationshipsYesYesYes
Event ManagementYesYesYes
Incoming Grant ManagementYesYesYes
Letter & Material TrackingYesYesYes
Credit Card & Check ProcessingYesYesYes
Email Marketing & Follow-upYesYesYes
Easy Reports & Powerful QueryingYesYesYes
Track Activities & NotesYesYesYes
Unlimited Online Web FormsYesYesYes
Donor & Member Login PortalYesYesYes
Volunteer ManagementYesYesYes
Import & Export CapabilitiesYesYesYes
Track Multiple Campaigns & FundsYesYesYes
API - Application Programming InterfaceNoYesYes
Peer-to-Peer FundraisingNoYesYes
Online StoreNoYesYes
QuickBooks IntegrationNoYesYes
Survey BuilderNoYesYes
Document Storage & ManagementNoYesYes
Free, Unlimited Ticket SupportYesYesYes
Live Chat/Phone SupportNoNoYes
On-Demand TrainingNoNoYes
DonorSearch Integration IncludedNoNoYes

Support options

Like all robust software systems, Neon can be incredibly powerful — if you know how to use it. Our support team is here to help you succeed with step-by-step system guides, personalized troubleshooting and on-demand chat and phone support. Like the rest of our staff, our support team comes from a nonprofit background and they understand your goals with Neon.

“The support team is my lifeline. Every single person I’ve encountered has been patient, helpful and knowledgeable. The support service really sets Neon above the rest.”  — Gay, Positively Living

Personalized Email Support

Includes access to our Neon Support Team, extensive how-to guides and access to live monthly training sessions. Our support team is available for personalized help during business hours.

Live Chat/Phone Support

Talk to a specialist on demand for help with pressing technical support issues — right inside of our Neon Support Center or via phone! Available during business hours.

On-Demand Training

Want to get the most out of NeonCRM? Perfect for the client who wants to keep building skills over time. Two personalized 30-minute sessions per month, scheduled within 24 hours of request.

Data and configuration

Data Services

Your data is the lifeblood of your organization. Our team is here to assist you to determine your best options that fit within your budget. For organizations with minimal to no data, the fees below are not required. Please talk to your Nonprofit Sales Consultant for more information.

Assisted Self-Import

Starting at

$600

One-Time Fee


Very small and simple data amounts.
Assistance included.

Services Included:

  • Data Analysis with a Data Expert
  • System Configuration Consultation
  • NeonCRM Support Center Guides
  • Some data limitations for import

Professional Import

Starting at

$600 + Import Fee

One-Time Fee


Data with +1,000 records, transactions,
relationships etc.

Services Included:

  • Free Data Estimate (pre-contract)
  • Data Analysis Session
  • Data Import by our Data Experts
  • 30 Day Import Review
  • Secondary Data Import (if needed)
  • Needs Analysis Session
  • System Configuration Session
  • No data import limitations*

*When importing from tabular data.

Training & Consultation Packages

Your consulting time never expires – it’s there when you need it.  Additional hours can be purchased at a rate of $150/hour.

  • Consulting Time
  • Great if any of the following describes your organization
  • Starter
    $600
    • 4 Hours
    • Need training on 2-3 modules for their specific needs
    • Have 2-3 users
    • Experienced database users
  • Advanced
    $1500
    • 10 Hours
    • Need detailed system training
    • Have multiple teams of users
    • Purchased customization
    • Database experience varies greatly

“The best thing by far about this company and program is the customer service. Each and every representative has gone out of their way to make sure my experience…implementing our donor management program was as painless and easy as possible.”  — Laurie, Happy Trails Farm Animal Sanctuary

Website Integration

Branded donation forms receive 7x larger gifts than generic forms. Neon offers four different options for online forms — all with customizable branding — so you can make your mission shine.

“Integration with our website has been seamless.”  — Susan, Alzheimer’s San Diego

“In my opinion, there is no other product on the market that was written to create online forms. Most other systems looked at the back end and then have added front-end capabilities.”  — John, Consultant

logo-forms-example

Logo Forms

Our default form features your organization’s logo and can be set up in minutes.

Free With NeonCRM

inspire-website-forms

Inspire Website & Forms

Get a website designed just for nonprofits, with a form that matches your website.

$90/month

hero-forms-example

Hero Forms

This customizable form and hero image are designed to make your mission shine.

Free With NeonCRM

navigation-forms

Navigation Forms

Your forms will look like an exact copy of your website — including site navigation.

$300 One-Time Fee

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