Compare Solutions - NeonCRM

After serving nonprofits for more than 12 years, Neon has converted users from nearly every other nonprofit software provider on the market. As the most robust nonprofit database, our clients switch over to Neon to take advantage of our deep functionality, industry-leading support, and affordable pricing. See how Neon stacks up against other providers and learn more about making the switch.

Raiser’s Edge
Common complaints:
Outdated, confusing user interface
Costly, unresponsive support
Slow development/update process
Costly additional fee for limited cloud version
Hours of expensive training required
Conversions can cost up to $5,000
Salesforce
Common complaints:
Not built for nonprofits
Most features nonprofits need are not ready out of the box
Support is limited and can be costly
Costly implementation/customization required
Third-party email software required
eTapestry
Common complaints:
Outdated, confusing user interface
Limited email, forms, reporting and accounting capabilities
Poorly rated support
Only 10 online forms
Less than 850 emails/month (at this pricing level)
$49 per month for training
Costly conversions – up to $5,000
DonorPerfect
Common complaints:
Integrated online forms not included
Additional fee for custom reports
Limited membership functionality
Additional fee for third-party email integration (at this pricing level)
Limited payment processing options
Salsa
Common complaints:
Recently acquired DonorPro
Outdated user interface
Limited fundraising functionality, does not track relationships well
Additional fees for add-on packages & extra functionality
Additional fee for recommended training
Network for Good
Common complaints:
Recently acquired evrconnect, DonorPath
Additional fee for importing from Excel
Third party email software required for additional fee
Additional fee required for online giving
Additional fee for recommended training
Bloomerang
Common complaints:
Shallow fundraising, only retention focused
Limited development capacity
Owner sold 2 prior companies to Blackbaud
Processing fees start at 2.2% + $.30 per transaction
Limited to 5,000 emails/month (at this pricing level)
Kindful
Common complaints:
Venture capital funded
Staff has little nonprofit experience
Lazy data managementapproach
New startup
Third-party email software required
Complaints of bugs, insufficient support documentation
Little Green Light
Common complaints:
Must self-import data
Support and training relies on external consultant network
Third party needed for receipting donors
Third-party communications platform required
Basic constituent management features
Two options for processing: starting at 3.2% + $0.30 per transaction
EveryAction
Common complaints:
Venture capital funded
Primarily for political and advocacy organizations
No membership functionality
Robust communications, but shallow supporter management
Abila
Common complaints:
Need multiple products to get full functionality
Complaints of disorganized and non-responsive support
Outdated forms do not easily connect to system
Slow product development process
Giftworks/Frontstream
Common complaints:
Priced by the user
Support not included for installed version
Installed versions do not work on Mac
Recently acquired by payment processor FrontStream
Third-party email software required
$75 set-up fee, separate from conversion
Billed annually
CiviCRM
Common complaints:
Open Source product: Very small staff, relies on community
Requires custom, costly implementation with a consultant
No support or training staff
Shallow tool with slow product updates
Wild Apricot
Common complaints:
Membership-focused platform
External consultants for setup/customization
Does not support relationship-focused or recurring events
Member portal is limited and tied tightly to web platform
Limited payment processing options

Setup: Data and configuration

For your organization, data isn’t just data — it’s people. Your data represents your supporters, and understanding how to use it effectively will allow you to effectively engage those supporters and further your mission. We find our most successful Neon organizations take advantage of Professional Services to create road maps for how to use their database, provide staff training, and manage their data moving forward.

“The best thing by far about this company and program is the customer service. Each and every representative has gone out of their way to make sure my experience…implementing our donor management program was as painless and easy as possible.” — Laurie, Happy Trails Farm Animal Sanctuary

  • Data analysis session
  • Configuration session
  • Training and consulting
  • NCOA National Change of Address (NCOALink) is a secure dataset of approximately 160 million permanent change-of-address (COA) records consisting of the names and addresses of individuals, families and businesses who have filed a change-of-address with the USPS. It is maintained by the United States Postal Service and access to it is licensed to service providers and made available to mailers update
  • Starter
    $600
    • Import assistance included
    • Data analysis session included
    • 2 hour configuration session
    • Training and consulting not included
    • NCOA update not included
  • Advanced
    $1,500
    • Import assistance included
    •  Data analysis session included
    • 2 hour configuration session
    • 4 hours training and consulting
    •  NCOA update included

We also offer custom packages and on-site training sessions. Talk to your nonprofit sales consultant for more information.

Pricing: Monthly plans

Our pricing model is simple and there’s a package for organizations of all sizes. We pride ourselves on being transparent about our pricing, and we’ll never lock you into a contract or hit you with hidden fees. We understand that a database is an investment, so we’ll work with you to create a plan that’s right for your organization.

  • System users
  • Online forms
  • Live group training
  • Ticket support
  • Features
  • Pricing
  • API
  • Live chat support
  • On-Demand training
  • Essentials
    $50 /mo
    • Unlimited system users
    • Unlimited online forms
    • Live group training
    • Unlimited ticket support
    • Fundraising or Membership CRM
    • Based on # constituent records
    • Open API access
    • Live chat not included
    •  Visual phone support not included
  • Empower
    $200 /mo
    • Unlimited system users
    • Unlimited online forms
    •  Live group training
    • Unlimited ticket support
    • All features
    • Based on # constituent records
    • Open API access
    • Live chat included
    •  Visual phone support included

Ready to make the switch?